Telephone Call Response SheetDate Date Format: DD slash MM slash YYYY Start Time (24hr) : HH MMStaff MemberDes TaylorPhil TurtleShaun MossSimon BlackerRachel TippingTony BolderTeresa MooreExisting Enquiry?ENQXXXX (enter numbers only)Contact InformationNameCompany NameTelephoneEmail Address Where did you hear about us?IssueWhat is the issue you have?Which area/borough specifically?Have you received anything by post? What?**Please send a copy to email@example.com**What have you done so far about what you received?Property Address in Question Street Address Address Line 2 City/County ZIP / Postal Code Have you spoken to the council about this?**Be specific about what exactly has been said. It is important you do not speak with them again**CircumstancesSurprise? Expected? Reported by tenants? Other (please explain)Is the property Occupied? By whom, and how many?Does it have a licence? Does it need a Licence? Which?Have the Council visited? Yes NoWhen? How many times? and was Notice Given?Invoice Address Street Address Address Line 2 City/County ZIP / Postal Code Finish Time (24hr format) : HH MM ---- BIG the situation: CPs / RROs / Court Explain seriousness and self defense is dangerous and self incriminating. Say: "You are advised to use a strong representation by a company such as ours" ---- Send us stuff - use template email Look at and quote to review - Send TOB at this stage Nothing can be done until reviewed £275.00 minimum charge for up to 90 mins Arrange Client Care letter and TOB to be sent - who is doing it and when? EmailThis field is for validation purposes and should be left unchanged.